Cisco’s Agentic CX Strategy Connects AI Automation with Human Expertise

Cisco is expanding Webex Contact Center to support what it describes as the agentic era of customer experience. Its strategy brings together autonomous AI agents, real-time assistance for employees, AI-powered workforce management, persistent customer context, and integrated security and observability. The objective is broader than automating individual interactions. Cisco wants to help enterprises coordinate complete […] The post Cisco’s Agentic CX Strategy Connects AI Automation with Human Expertise appeared first on theCUBE Research.